As tutoring mostly depends on the style of communication, sometimes things can go wrong. If you find yourself in this situation, it is important to address such issues quickly and calmly.
First, be sure of the facts. Overheard conversations --how-much-so-ever near the truth—are a strict no-no. Retellings by students or others all have the possibility for misinterpretation. Before getting upset, make sure you know what is 100 per cent true.
Secondly, explain your concerns. Express your feelings in a way that focuses on your concerns rather than your tutor's actions. For example, "I feel concerned about your reliability because you have cancelled the last 3 sessions we had scheduled," instead of, "You seem terribly unreliable or just unreliable." This can prevent defensive attitudes on either side of the issue. If it is easier for you to address conflict through writing a letter, go ahead; it is also acceptable. Be sure your letter is well organized and clear to prevent further misunderstandings.
Third, be prepared to offer suggestions for a solution, rather than look like serving an ultimatum. Say politely but firmly, "I'd like to re-schedule the sessions you have missed," instead of "If you cancel once again, we're going to find someone else." Ultimatums essentially create power struggles, and won't be productive in resolving your situation.
The last thing to consider is the type of tutor you have. If, for example, your student is having trouble with an adult working in an after-school program, you should address your concerns to the teacher in charge, or the school administrator. Likewise, if your student is attending sessions at a private tutoring center, you are better off addressing your concerns to the supervisor, rather than the tutor him/herself. In case, you have hired a professional to have him come to your home & provide his services, you'll have to confront him personally as your own issues.
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